SPA KHMER – my secret garden –

FAQ

In order to ensure a relaxing and pleasant experience at Spa Khmer, we’ve answered some of the questions our guests often ask. Reviewing these suggestions will help you prepare for your upcoming Spa visit.

 

How and when should I make my Spa appointments?

Reservations for Spa Khmer can be made by calling us directly at  +855 011 345 039. We encourage you to schedule your Spa services well in advance of your visit to ensure the widest selection of treatments and appointment times. Spa appointments must be held with a credit card guarantee.

 

What is the Spa Khmer’s cancellation policy?

We respectfully ask that you give the Spa a minimum of 2 hours notice if you must cancel an appointment. The full service(s) cost will be charged for any late cancellation or no-show appointment.

 

What time should I arrive for my Spa service(s)?

We ask that you arrive at The Spa at least 10 minutes prior to the start time of your first scheduled service.

 

What if I’m late?

Arriving late will limit the time for your spa treatment, lessening its effectiveness and your enjoyment. As your service was reserved at a specific time, your treatment will end at its set time so that the next guest is not inconvenienced and the full treatment price will apply.

 

Can I bring my children to The Spa?

Yes you can, if you would like the treatment menus can be catered for children as well.

 

What are my responsibilities as a guest?

Please advise our spa resort staff of any special requests, sensitivities or allergies, if you are pregnant, nursing or taking any medications. We will use this information to keep you comfortable and safe throughout your spa experience. Please notify us of any discomfort or preferences regarding room temperature, music volume or massage pressure during your spa experience.

What if I have special medical conditions?

We recommend that you check with your physician before visiting Spa Khmer. Please notify us of any special needs or concerns when you book your services. Your therapist will also briefly review your health history with you before beginning your service. If he or she believes that the service you are scheduled for is unsafe based on any information given, he or she may recommend canceling the service, booking another service or modifying the service to make it safe for you. As we are most concerned about your safety and comfort, Spa Khmer reserves the right to refuse service to any guest at any time.

 

Where is the Spa and how do I get there?

Our Spa is located just 5 minutes away from Siem Reap’s Old Market, and our friendly drivers will be happy to pick you up if you make a reservation in advanced.

What should I wear during my treatment?

Please disrobe to the level of your comfort in order to enjoy your service. A robe and sandals will be provided in your locker, or you are welcome to bring your own swimsuit for your spa experience. Our therapists are fully trained in proper draping procedures to ensure your privacy and comfort.

 

Is there a Hair Dryer?

Yes, there is. Our Spa also comes equipped with full shower facilities in your private villa, with beauty care amenities from Kru Khmer as well.

 

What’s the most popular treatment?

Most of our guests tend to pick the Cambodian traditional steam sauna “Chu Pong”, a 2 hour treatment with scrub and aroma massage, and detox.

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